Terms & Conditions

Terms and Conditions

Last Updated: 5 June 2026

These Terms and Conditions (“Terms”) govern access to and use of the Vaulcan platform, website, mobile application and related services (collectively, the “Platform”) operated by Vaulcan Pty Ltd (“Vaulcan”, “we”, “us”, or “our”).

By accessing, registering for, or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

1. Definitions and Interpretation

1.1 Definitions

Account Owner means the individual or entity that establishes a Vaulcan account and is responsible for payment of applicable subscription fees.

Candidate means a job seeker, worker, contractor, applicant, or any user seeking employment or work opportunities through the Platform.

Company means an employer, recruiter, labour hire provider, organisation, business, or any user seeking to engage Candidates through the Platform.

Content means all information, text, graphics, logos, videos, images, software, data, resumes, job advertisements, reviews, ratings, messages, licences, qualifications, certificates and other material uploaded, submitted, posted, stored or otherwise made available through the Platform.

Interactive Features means features including but not limited to messaging, reviews, ratings, live chat, comments, profile endorsements and similar communication functionality.

Payment Method means any valid payment method linked to an account for subscription or other Platform-related payments.

Platform means the Vaulcan website, mobile applications, software, systems, technology, databases and related services.

Profile User means an authorised user operating under an Account Owner subscription.

Services means all services, tools, functionality and features made available through the Platform.

User, you or your means any person or entity accessing or using the Platform.

1.2 Interpretation

Unless the context otherwise requires:

Reference to:
1. one gender includes the other genders;
2. the singular includes the plural and the converse;
3. a person, corporation, trust, partnership, unincorporated body or other entity includes any of them;
4. a party includes the party’s executors, administrators, successors and permitted assigns;
5. any agreement or instrument includes that agreement or instrument as amended, novated, supplemented, varied or replaced from time to time;
6. a clause is to a clause of these Terms; and
7. legislation or to a provision of legislation includes a modification or re-enactment of it, a legislative provision substituted for it and a regulation or statutory instrument issued under it.
“Including” and similar expressions are not words of limitation.
Where a word or expression is given a particular meaning, other parts of speech and grammatical forms of that word or expression have a corresponding meaning.
Headings are for convenience only and do not affect the interpretation of these Terms.
If a party consists of more than one person, these Terms bind them jointly and each of them severally.
If an act must be done on a specified day that is not a Business Day, the act must be done instead on the next Business Day.
All monetary amounts are in Australian dollars, unless otherwise stated.

2. Binding Agreement and Variations

We may update or modify these Terms from time to time. The most current version of the Terms will be made available through the Platform.
If we reasonably believe that any changes to these Terms are materially detrimental to Users, we will provide reasonable notice, including by posting notice on the Platform or by other appropriate communication methods, at least 30 days before the changes take effect.
If you do not agree to any updated Terms, you must cease using the Platform and Services before the updated Terms take effect. Your continued use of the Platform or Services after the effective date of the updated Terms constitutes acceptance of those updated Terms.
Your use of certain Services, features or functionality may also be subject to additional terms, policies or agreements issued by Vaulcan. In the event of any inconsistency between these Terms and any additional service-specific terms, the additional terms will prevail to the extent of the inconsistency.

3. Registration and Access to the Platform

To register an account and use the Platform, you must:
1. be at least 18 years of age;
2. be capable of entering into a legally binding contract in the jurisdiction in which you reside; and
3. comply with these Terms and all applicable laws.
Access to the Platform by persons under the age of 18 is strictly prohibited. Any Account Owner or Profile User who permits a minor to access the Platform under their account will be in breach of these Terms.
Use of the Platform requires:
1. an active internet connection;
2. creation of a user account; and
3. where applicable, a valid Payment Method linked to the account.
Users may access the Platform as:
1. an Account Owner; or
2. a Profile User authorised under an Account Owner’s subscription, provided that the Profile User is affiliated with the same organisation or business as the Account Owner.
For the purposes of these Terms, an “Account Owner” means the individual or entity that establishes the account and whose nominated Payment Method is charged for the applicable subscription.
You must ensure that all information provided during registration, and at all other times, is accurate, current, complete and not misleading.
You must promptly update your account information if any details change, including contact details, payment information, qualifications, licences or business information.
We may require verification of identity, qualifications, licences, work rights or business details at any time.
You may access the Platform primarily within the country in which your account is registered. The availability of job opportunities, candidates, users and certain Services may vary by jurisdiction and may be limited based on your account location settings.
The Platform may initially be released in selected Australian jurisdictions before broader Australian or international rollout. Vaulcan reserves the right to limit or expand availability of the Platform or Services in any jurisdiction at its discretion.

4. Passwords and Account Security

When registering an account on the Platform, you may be required to create login credentials, including a username and password, or authenticate using an approved third-party login provider (such as Google, Apple or other supported authentication providers) (collectively, “Login Details”).
You must:
1. keep your Login Details secure and confidential;
2. not disclose, share or permit access to your Login Details by any other person;
3. take reasonable steps to prevent unauthorised access to your account; and
4. immediately notify Vaulcan if you become aware of any unauthorised access, suspected misuse of your account, or any other security breach relating to the Platform.
If Vaulcan reasonably suspects that your account, Login Details, or use of the Platform may compromise the security, integrity or operation of the Platform, we may:
1. require you to reset or change your Login Details;
2. suspend or restrict access to your account;
3. require identity verification; or
4. take any other action reasonably necessary to protect the Platform, Users or Vaulcan.
You are solely responsible for:
1. maintaining the confidentiality and security of your Login Details;
2. all activities conducted through your account; and
3. any use of the Platform arising from access to your account, whether authorised by you or not.
You may update your password, account settings and associated Services through the Platform settings functionality where available.
To the maximum extent permitted by law, if you fail to maintain the confidentiality or security of your Login Details:
1. you assume responsibility for all resulting activity conducted through your account;
2. Vaulcan will not be liable for any resulting loss, damage, unauthorised access or misuse; and
3. you indemnify Vaulcan against any loss, liability, damage, cost or expense suffered or incurred by Vaulcan arising from or connected with such failure.

5. Intellectual Property, Content and Sensitive Information

5.1 Ownership of Intellectual Property

Vaulcan and its licensors own all rights, title and interest, including all intellectual property rights, in and to the Platform, Services and all related technology, software, systems, databases, branding, logos, text, graphics, designs, functionality and other materials made available through the Platform.
Except as expressly set out in these Terms, no ownership rights are transferred to you. All rights not expressly granted are reserved by Vaulcan.
Subject to your compliance with these Terms, Vaulcan grants you a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform for legitimate employment, recruitment and hiring purposes.

5.2 User Content and User Intellectual Property

Vaulcan does not claim ownership of any pre-existing intellectual property rights owned by you, including company names, logos, branding, resumes, qualifications, licences, certifications, job advertisements and other User Content uploaded to the Platform.
By uploading, submitting, posting or otherwise making Content available through the Platform, you grant Vaulcan a worldwide, non-exclusive, royalty-free, sublicensable licence to:
1. host;
2. store;
3. reproduce;
4. adapt;
5. modify;
6. publish;
7. display; and
8. distribute,
that Content for the purposes of operating, improving, promoting and providing the Platform and Services.
This licence continues for a commercially reasonable period after the Content is removed from the Platform.
If you withdraw or restrict rights to Content necessary for the operation of the Platform or Services, certain functionality or Services may no longer be available to you.

5.3 Restrictions on Use of Platform Content

Subject to these Terms, and to the extent expressly authorised by Vaulcan, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Platform solely for legitimate employment, recruitment, hiring and related business purposes.
Except for the limited rights expressly granted under these Terms, no right, title or interest in or to the Platform, Services or Content is transferred to you.
You agree to use the Platform, including all features, Interactive Features and functionality, in compliance with all applicable laws, regulations and these Terms.
Unless expressly permitted by Vaulcan in writing, all Content and materials made available through the Platform may only be used for your personal or internal business purposes associated with legitimate hiring, recruitment or employment activities.
You must not, without Vaulcan’s prior written consent:
1. use the Platform for any purpose other than its intended purpose of facilitating employment-related connections;
2. reproduce, modify, copy, distribute, republish, display, perform, publish, licence, sell, commercially exploit or otherwise use any Platform Content, data, profiles, listings or information;
3. remove, obscure or alter copyright, trademark, branding or proprietary notices;
4. scrape, harvest, export or extract Platform data, profiles or contact details;
5. use Platform Content for data broking, marketing databases, benchmarking services or AI training purposes;
6. create derivative works based on the Platform or its Content;
7. circumvent, disable, interfere with or undermine any security feature, access control or technical safeguard of the Platform;
8. use automated systems including bots, spiders, scrapers, crawlers or similar technologies to access, monitor or extract data from the Platform;
9. reverse engineer, decompile, disassemble or otherwise attempt to derive the source code or underlying technology of the Platform;
10. introduce viruses, malware, malicious code or other harmful material to the Platform;
11. engage in data mining, data harvesting or any unauthorised extraction of information from the Platform;
12. use the Platform or any data obtained from it for the development, training, testing or improvement of any artificial intelligence, machine learning or similar technologies;
13. misrepresent your identity, qualifications, affiliations or authority, or post false or misleading job listings, profile information or credentials; or
14. use the Platform in a way that may damage, disable, overburden, disrupt or impair the operation, integrity or security of the Platform.
The Platform may include Interactive Features such as messaging, live chat, ratings, reviews or similar communication functionality. Your use of Interactive Features is subject to these Terms and any applicable policies or Community Guidelines issued by Vaulcan.
Vaulcan may take interim or permanent measures in relation to Interactive Features, including suspension, restriction or removal of ratings, reviews, messaging functionality or User access, where reasonably necessary to:
1. protect rating integrity;
2. maintain Platform security;
3. investigate complaints or suspected misconduct;
4. ensure legal or regulatory compliance; or
5. protect Users or the Platform from harm.
Vaulcan may suspend, restrict or terminate your access to the Platform or any Interactive Feature immediately if:
1. you breach these Terms or applicable policies;
2. your conduct creates legal, reputational or security risks;
3. unlawful, fraudulent or harmful activity is suspected; or
4. your use poses an immediate safety risk to Users or the Platform.
The Platform may incorporate or rely on third-party software, systems or services that are subject to separate licence terms. You acknowledge that updates, patches or modifications to the Platform or related third-party software may occur automatically.

6. Availability of the Platform

While Vaulcan aims to provide reliable and high-quality access to the Platform and Services, we do not guarantee that the Platform, Services or any functionality will meet your specific requirements, expectations or objectives.
To the maximum extent permitted by law, Vaulcan does not guarantee that the Platform or Services will be uninterrupted, continuously available, secure, fault-free or error-free, or that the Platform, servers or systems used to provide the Services will be free from viruses, malware or other harmful components.
Access to the Platform may be suspended, restricted or interrupted from time to time for reasons including:
1. scheduled or emergency maintenance;
2. upgrades, patches or system modifications;
3. security or integrity concerns;
4. technical failures or outages;
5. introduction of new features, content or Services; or
6. events beyond Vaulcan’s reasonable control.
Where reasonably practicable, Vaulcan will attempt to restore access to the Platform and Services as soon as reasonably possible.
If you become aware of any fault, vulnerability, error or security issue relating to the Platform, you should promptly notify Vaulcan.
You acknowledge that files, software, content or communications made available through the Platform, including downloads or electronic communications, may be subject to interruptions, corruption, delays or security risks beyond Vaulcan’s control.
You are solely responsible for:
1. implementing appropriate security protections, anti-virus software and backup procedures for your own systems and devices;
2. maintaining independent backup copies of important data and information; and
3. ensuring your systems and devices are compatible with the Platform and Services.
Vaulcan is not liable for any loss, corruption, interruption or damage to data, systems, devices or software arising from use of the Platform, except to the extent liability cannot lawfully be excluded.

7. Use of the Services and Fair Use

7.1 Prohibited Conduct

All Users agree that they must not:

transmit, post, distribute, store, upload or destroy any material, including Content, in breach of any applicable law, regulation, privacy obligation or these Terms;
violate or attempt to violate the security, integrity or operation of the Platform or Services, including by:
1. accessing data not intended for you;
2. logging into accounts or systems without authorisation;
3. probing, scanning or testing system vulnerabilities;
4. attempting to circumvent authentication or security measures;
5. interfering with service to any User, host or network; or
6. sending unsolicited communications, spam or promotional material;
reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, underlying ideas, algorithms or systems of the Platform or Services;
aggregate, copy, scrape, harvest, duplicate or extract any Content, profile information, job advertisements, listings or other data made available through the Platform, including expired job postings, except as expressly authorised by Vaulcan in writing;
post, upload or distribute content that:
1. facilitates, promotes or endorses scams, fraud, false or misleading information or unlawful activities;
2. provides instructional information regarding illegal activities, privacy breaches, cybercrime or malicious software;
3. promotes violence, hate speech, discrimination or harassment; or
4. promotes political campaigns or political advocacy unrelated to legitimate employment or recruitment purposes;
create profiles, resumes, job applications or listings on behalf of another person without authority;
share, disclose or provide access to Login Details to any third party, except where expressly authorised by Vaulcan;
submit inaccurate, incomplete, misleading, deceptive, false or outdated information, including biographical information, qualifications, certifications, licences or work history;
upload or post content that breaches these Terms, any Community Guidelines, applicable laws or third-party rights, including hidden pages, restricted-access content or deceptive material;
solicit passwords, Login Details or sensitive account information from other Users;
alter, delete or interfere with material posted by another User or third party without authority;
harass, abuse, intimidate, threaten, incite harassment against or discriminate against any individual or group;
send unsolicited emails, phone calls, messages, faxes or marketing communications to Users who have not consented to such contact;
interfere with or disrupt the operation of the Platform or Services, including by overloading, flooding, spamming, mailbombing or crashing systems;
introduce or transmit viruses, malware, spyware, Trojan horses, malicious code or any harmful or destructive material;
impersonate another person or entity or misrepresent your identity, affiliations, authority or qualifications;
post AI-generated, manipulated or synthetic media that materially misleads, deceives or harms Users;
use Profiles, Content or Platform data to build, train, test or improve machine learning, artificial intelligence or automated decision-making systems;
scrape, harvest, export or commercially exploit Profiles, contact details or User information, including for data broking, recruitment databases or marketing lists, except through authorised APIs and in accordance with applicable API terms;
contact Users for marketing, promotional or solicitation purposes unless the User has expressly opted in;
combine Profile data with external data sets for the purpose of inferring, profiling or discriminating against protected attributes or categories;
use the Platform or Services for unlawful, fraudulent, abusive, defamatory, obscene, offensive, threatening, hateful, discriminatory or otherwise objectionable purposes; or
post profiles, resumes, job advertisements or listings that are not genuine and which primarily advertise, market or promote unrelated products or services.

7.2 Fair Use of the Services

You must use the Platform and Services in a fair, responsible, lawful and reasonable manner.
The Platform is intended for genuine human use in connection with legitimate employment, hiring, networking and recruitment activities.
Except where Vaulcan has expressly provided a documented API or written authorisation, you must not use, or assist another person to use, any automated process, software, bot, scraper, script or similar technology to:
1. access, search, query, monitor, copy, collect, mine or harvest information or personal information from the Platform;
2. generate excessive requests or traffic that may impair the operation, performance or security of the Platform; or
3. create multiple accounts or otherwise engage in conduct that exceeds reasonable and fair use of the Services.
Users may only access and use Profiles and related information for legitimate employment, recruitment, hiring or networking purposes and must not export, scrape, resell, broker or commercially exploit Profile data without Vaulcan’s prior written consent.
Vaulcan may implement technical protections and monitoring measures, including rate limiting, traffic management, behavioural monitoring and device fingerprinting, to detect and prevent unauthorised access, scraping or misuse of the Platform.
Circumventing or attempting to circumvent any technical protection, rate limitation or security measure implemented by Vaulcan is strictly prohibited.
Vaulcan may suspend, restrict or terminate access to the Platform or Services where we reasonably believe that:
1. your use exceeds reasonable fair use;
2. your activity creates operational, security or legal risks;
3. automated or unauthorised access is occurring; or
4. you have breached these Terms or applicable policies.

8. Additional Terms Applicable to Candidates

If you are a Candidate, Vaulcan grants you a limited, revocable, non-exclusive and non-transferable right to access and use the Platform solely for personal employment, networking and career-related purposes.
You must ensure that all profile information, resumes, qualifications, licences, certifications, work history and other information submitted through the Platform is accurate, current, complete and not misleading.
You must not impersonate another person or create profiles, resumes or applications on behalf of another individual without authority.
You acknowledge and agree that you are solely responsible for:
1. your Profile and account information;
2. the accuracy and legality of information you provide;
3. content uploaded or shared through the Platform; and
4. any consequences arising from your use of the Platform.
Any Profile, resume, photo, content or material submitted by you must comply with these Terms, any Community Guidelines and all applicable laws.
You acknowledge and agree that information submitted through the Platform, including profile information, resumes, qualifications, verification statuses and other account information, may be disclosed to prospective employers or recruiters when you apply for roles or make your profile searchable.
Vaulcan may offer or require verification of certain credentials, qualifications, licences, certifications or work rights before permitting access to certain Services or applications. Verification indicators do not constitute guarantees by Vaulcan.
You acknowledge that employers, recruiters and third parties may retain copies of applications, resumes or profile information submitted through the Platform, even after deletion of your account or content.
You acknowledge that Vaulcan does not guarantee:
1. the availability of any job listing or opportunity;
2. that any role advertised is still vacant or available;
3. that every listing represents a genuine employment opportunity; or
4. that you will receive interviews, responses, offers or employment outcomes.
Vaulcan reserves the right to suspend, deactivate or delete Candidate accounts, Profiles or related information where:
1. accounts remain inactive for an extended period;
2. these Terms are breached; or
3. Vaulcan reasonably believes the account presents legal, security or operational risks.

9. Subscription Terms

Certain Services or features of the Platform may require payment of subscription fees. Your subscription will continue until cancelled or terminated in accordance with these Terms.
To purchase or maintain a subscription, you must provide and maintain at least one valid Payment Method linked to your account.
Billing cycles and subscription periods will depend on the subscription plan selected at the time of sign-up. Billing dates may reasonably change where:
1. payment attempts fail;
2. subscription plans are upgraded, downgraded or modified;
3. subscription commencement dates do not align with calendar periods; or
4. adjustments are required for operational or billing reasons.
Vaulcan may perform payment verification, pre-authorisation or temporary holding charges in connection with your Payment Method for fraud prevention, account validation or billing purposes.
If subscriptions are purchased or managed through a third-party provider, app store or payment processor, billing and payment processing may also be subject to the terms and conditions of that third party.
If any payment is unsuccessful due to insufficient funds, expired payment details, chargebacks, payment disputes or otherwise, and you do not cancel your subscription, Vaulcan may:
1. retry the payment method;
2. suspend or restrict access to paid Services;
3. downgrade account functionality; or
4. terminate the subscription or associated account.
You acknowledge that financial institutions or payment providers may impose additional fees, charges, taxes or currency conversion costs associated with your Payment Method, and Vaulcan is not responsible for those charges.
Unless otherwise required by law:
1. subscription fees are non-refundable;
2. no refunds, credits or partial reimbursements will be provided for unused subscription periods, unused features or partial billing periods; and
3. cancellation takes effect at the end of the current billing cycle.
You may cancel your subscription at any time through your account settings or other methods made available by Vaulcan.
Vaulcan may modify subscription pricing, features, usage limits or account inclusions from time to time. Where changes materially adversely affect Users, Vaulcan will provide reasonable notice before the changes take effect.
Where permitted under an applicable subscription plan, an Account Owner may authorise additional Profile Users or team members associated with the same organisation or business to access the Platform under the Account Owner’s subscription.
The Account Owner remains solely responsible for:
1. payment obligations associated with all authorised Profile Users;
2. management of team access permissions;
3. ensuring compliance with these Terms by Profile Users; and
4. all activity conducted under the subscription.
Vaulcan may impose limits on the number of Profile Users, job listings, applications, communications, storage capacity or other usage metrics depending on the applicable subscription plan.
Vaulcan reserves the right to suspend, restrict or terminate subscriptions or account access where:
1. payment obligations remain outstanding;
2. fraudulent or suspicious payment activity is detected;
3. the subscription is used in breach of these Terms; or
4. continued provision of Services creates legal, security or operational risks.

10. Fees, Pricing and Plan Changes

Vaulcan may modify, introduce or remove subscription fees, pricing structures, account tiers, usage limits, feature inclusions or premium offerings from time to time.
Pricing changes may occur for reasons including:
1. introduction of new features, Services or functionality;
2. changes to operational, infrastructure or third-party provider costs;
3. market, regulatory or business changes;
4. security, compliance or support enhancements; or
5. modifications to subscription plans or Platform capabilities.
Where pricing changes materially adversely affect existing subscribers, Vaulcan will provide reasonable prior notice before the updated pricing takes effect.
Unless otherwise stated, updated pricing will apply from the commencement of your next billing cycle following the effective date of the pricing change.
By continuing to access or use the Platform after updated pricing takes effect, you agree to pay the revised fees and charges applicable to your subscription plan or use of the Services.
If you do not agree to any revised pricing, fees or subscription changes, you must cancel your subscription before the commencement of the next billing period.
Vaulcan may offer promotional pricing, introductory offers, discounts, credits or trial periods at its discretion. Unless otherwise stated:
1. promotional offers are temporary;
2. offers may be withdrawn or modified at any time; and
3. standard pricing will apply following the expiry of the promotional period.
Vaulcan may also introduce usage-based fees, transaction fees, feature-based pricing or additional charges for premium functionality, increased usage limits, integrations or enterprise features.
All fees and charges are payable in Australian dollars unless otherwise specified and are exclusive of applicable taxes, duties or government charges unless expressly stated otherwise.
Except where required by law, all fees paid to Vaulcan are non-refundable.

11. Suspension, Restriction and Termination

11.1 Term

These Terms remain in full force and effect while you access or use the Platform or Services, or maintain an account with Vaulcan.
Vaulcan may, at its discretion and to the maximum extent permitted by law, suspend, restrict, deactivate or terminate your access to the Platform, Services, account, Profiles, Content or Interactive Features at any time in accordance with this clause.

11.2 Suspension or Restriction of Access

Vaulcan may immediately suspend, restrict or limit your access to the Platform, in whole or in part, with or without prior notice, where we reasonably believe or suspect that:
1. you have breached, or are likely to breach, these Terms, any applicable policies or Community Guidelines;
2. you have engaged, or are reasonably suspected to have engaged, in unlawful, fraudulent, misleading, deceptive or unethical conduct;
3. your use of the Platform creates legal, reputational, operational or security risks for Vaulcan, Users or third parties;
4. your conduct may compromise the security, integrity, availability or proper functioning of the Platform or related systems;
5. you have infringed, or are likely to infringe, the intellectual property, privacy or other rights of another person;
6. you have misused the Platform in a manner inconsistent with its intended purpose of facilitating legitimate employment, recruitment or networking activities;
7. you have attempted to gain unauthorised access to systems, accounts, data or restricted areas of the Platform;
8. you have engaged in harassment, abuse, discrimination, threatening behaviour or inappropriate conduct toward other Users or third parties;
9. payment obligations remain unpaid or payment disputes, chargebacks or suspicious payment activity arise;
10. automated, scraping, harvesting or unauthorised AI-related activity is detected or suspected;
11. we are required to do so to comply with applicable laws, regulations, court orders or requests from regulators or law enforcement authorities; or
12. continued provision of Services to you is no longer commercially viable or may expose Vaulcan to legal, regulatory or reputational risk.
Vaulcan may investigate suspected breaches of these Terms and may cooperate with law enforcement authorities, regulators or third parties in relation to unlawful or prohibited conduct.
During any suspension or restriction period, Vaulcan may:
1. remove or disable access to Content, Profiles, listings or Interactive Features;
2. restrict communications or account functionality;
3. prevent access to subscriptions or paid Services; or
4. take any other action reasonably necessary to protect the Platform, Users or Vaulcan.

11.3 Termination

Vaulcan may terminate your account or access to the Platform immediately where:
1. serious or repeated breaches of these Terms occur;
2. unlawful, fraudulent or harmful conduct is detected or reasonably suspected;
3. you fail to remedy a breach within a reasonable period where requested;
4. required by law or regulatory direction; or
5. continued access creates unacceptable legal, operational, reputational or security risks.
You may stop using the Platform or cancel your account at any time, subject to any applicable subscription or billing obligations.

11.4 Effect of Suspension or Termination

Upon suspension or termination:
1. your right to access and use the Platform and Services immediately ceases to the extent specified by Vaulcan;
2. Vaulcan may deactivate, restrict or delete your account, Profiles, Content or associated information;
3. subscriptions and access rights may be cancelled or suspended; and
4. certain information may remain retained for legal, compliance, backup, fraud prevention or operational purposes.
You acknowledge that:
1. deleted information may persist for a period of time in backups, caches or archived systems;
2. employers, recruiters or third parties may retain copies of applications, resumes, messages or profile information previously shared through the Platform; and
3. Vaulcan is not liable for loss of access to Content or information arising from suspension or termination.

11.5 Survival

Any provision of these Terms which by its nature is intended to survive suspension, restriction or termination will continue in full force and effect, including provisions relating to:

intellectual property;
licences;
indemnities;
limitations of liability;
payment obligations;
dispute resolution; and
governing law.

12. Dispute Resolution

If a dispute, claim or controversy arises out of or in connection with these Terms, the Platform or the Services (“Dispute”), the parties agree to first attempt to resolve the Dispute through good faith discussions.
A party claiming that a Dispute has arisen must notify the other party in writing, setting out the nature of the Dispute and the outcome sought.
The parties must use reasonable efforts to resolve the Dispute within 30 days after notice is given.
If the Dispute is not resolved within that period, either party may commence legal proceedings.
Nothing in this clause prevents Vaulcan from:
1. suspending or terminating access to the Platform in accordance with these Terms; or
2. seeking urgent injunctive, equitable or interlocutory relief at any time.
To the maximum extent permitted by law, you agree that any Dispute against Vaulcan must be brought in your individual capacity and not as part of any representative proceeding, class action or group proceeding.

13. Reviews, Ratings and Feedback

The Platform may allow Candidates and Companies to provide ratings, reviews or feedback regarding their interactions, engagements or job-related experiences through the Platform.
Ratings and reviews may become available after a job, engagement or offer has been completed, accepted or otherwise finalised through the Platform.
Users must ensure that any rating, review or feedback they provide:
1. is honest, fair and genuinely held;
2. is not misleading, false or deceptive;
3. does not contain discriminatory, defamatory, abusive, offensive, threatening, unlawful or inappropriate content; and
4. complies with these Terms, applicable laws and any Community Guidelines issued by Vaulcan.
Ratings and reviews are opinions of Users only and are not verified, endorsed or guaranteed by Vaulcan. Vaulcan does not warrant the accuracy, reliability or completeness of any review, rating or feedback submitted through the Platform.
Vaulcan may use aggregated rating systems similar to rideshare or marketplace platforms. Users may be able to view overall rating scores or summaries, however individual ratings, reviewer identities and specific review data may not be disclosed.
Users must not manipulate, incentivise, coerce or improperly influence ratings or reviews, including through fake reviews, retaliatory conduct or misleading activity.
Vaulcan reserves the right, at its discretion, to:
1. moderate, remove, suppress or restrict reviews or ratings;
2. suspend ratings functionality;
3. investigate complaints relating to ratings or reviews;
4. suspend, restrict or terminate User accounts based on repeated complaints, consistently poor ratings, misconduct or breaches of these Terms; or
5. take any action reasonably necessary to protect Users, maintain rating integrity or ensure Platform safety.
If you believe a rating, review or User interaction breaches these Terms or applicable law, you should report the matter through the Platform’s reporting functionality or contact Vaulcan customer support.
To the maximum extent permitted by law, Vaulcan is not liable for any loss, damage, reputational harm or consequences arising from ratings, reviews or feedback submitted by Users.

14. Community Guidelines

You must comply with these Community Guidelines and must not encourage, assist or induce any other person to breach these Guidelines, these Terms or applicable laws.

14.1 Act Honestly and Respectfully

You must:
1. act honestly, professionally and with integrity when using the Platform;
2. treat other Users respectfully and courteously;
3. provide accurate, current and truthful information at all times; and
4. comply with all applicable laws, regulations and workplace obligations.
You must not:
1. impersonate another person or entity, or misrepresent your identity, qualifications, affiliations, authority or work rights;
2. post false, misleading or deceptive information, job advertisements, profiles, qualifications or credentials;
3. engage in harassment, bullying, discrimination, abuse, intimidation, hate speech or threatening conduct;
4. attempt to evade enforcement action, restrictions or suspensions, including by creating duplicate accounts, fake profiles or alternative listings; or
5. engage in conduct that may damage the integrity, safety or reputation of the Platform or other Users.

14.2 Use the Platform Properly

You may only use the Platform in accordance with these Terms and for legitimate employment, recruitment, hiring and networking purposes.
You must not:
1. use another User’s personal information except as reasonably necessary to facilitate legitimate Platform-related interactions or transactions;
2. use the Platform, messaging tools or User information to send unsolicited marketing, spam or promotional communications without consent;
use, copy, disclose or exploit Content, including licences, qualifications, identification documents or certifications, without proper authority or permission;
request, solicit, make or accept payments outside authorised Vaulcan subscription plans or approved payment processes in connection with use of the Platform;
manipulate ratings, reviews, search rankings, visibility systems or Platform algorithms;
use the Platform for unlawful, fraudulent or misleading purposes;
copy, mirror, frame, reproduce or otherwise exploit the Platform, Content, branding, layout or design without Vaulcan’s prior written consent; or
interfere with, disrupt or undermine the security, integrity or proper operation of the Platform.

14.3 Privacy and Legal Compliance

You must:
1. comply with all applicable privacy, data protection, employment and workplace laws;
2. only provide personal information of third parties where authorised and lawful to do so;
3. ensure any information or Content uploaded to the Platform does not infringe the rights of others; and
4. comply with these Terms, the Privacy Policy and any applicable policies or guidelines issued by Vaulcan.

14.4 Vaulcan Branding and Trademarks

Vaulcan’s name, logos, branding, trade marks, trade dress, graphics, domain names and other brand features are owned by Vaulcan or its licensors.
You must not use, copy, reproduce, display, modify or distribute Vaulcan branding or trade marks without Vaulcan’s prior written consent.
You must not register or use any:
1. domain name;
2. business name;
3. social media handle;
4. trade mark;
5. logo; or
6. branding identifier,
that is identical or confusingly similar to Vaulcan branding, trade marks or domain names.
Vaulcan may permit approved businesses or partners to use certain Vaulcan branding or logos for limited promotional or integration purposes, subject to any brand guidelines, usage conditions or permissions issued by Vaulcan from time to time.
Vaulcan reserves the right to revoke any permission to use Vaulcan branding at any time.

14.5 Enforcement

Vaulcan may investigate breaches of these Community Guidelines and may suspend, restrict, remove or terminate access to the Platform, Content, accounts or Services where we reasonably believe a breach has occurred.

15. Reporting Violations

If you believe that any User, Content, activity or conduct on the Platform poses an immediate or imminent risk of harm to any person, business or property, you should immediately contact appropriate emergency services, law enforcement authorities or relevant regulators before notifying Vaulcan.
If you believe that any User, Content or activity breaches these Terms, applicable laws, Community Guidelines or the rights of another person, you should report the matter to Vaulcan through the Platform’s reporting functionality or customer support channels.
Vaulcan may request additional information relating to any report, including supporting documents, screenshots, correspondence or copies of reports made to law enforcement or regulatory authorities.
Vaulcan may investigate reported conduct and may take any action it reasonably considers appropriate, including removing Content, restricting functionality, suspending accounts or terminating access to the Platform.
You acknowledge and agree that:
1. Vaulcan is not a law enforcement authority and is not responsible for resolving disputes between Users;
2. Vaulcan does not guarantee that any report will result in investigation, removal of Content or enforcement action; and
3. except where required by law, Vaulcan is not obligated to take action in response to any report, complaint or allegation.
Users must not knowingly submit false, misleading, malicious or abusive reports regarding other Users or Content.

16. Disclaimer, Limitation of Liability and Indemnity

16.1 Disclaimer

To the maximum extent permitted by law, the Platform and Services are provided on an “as is” and “as available” basis.
Vaulcan does not warrant or guarantee that:
1. the Platform or Services will be uninterrupted, secure, error-free or continuously available;
2. any job listing, Candidate, employer or opportunity is genuine, suitable, reliable or lawful;
3. the Platform will achieve any particular employment, recruitment or business outcome; or
4. Content, reviews, ratings or User information will be accurate, complete or reliable.
Users access and use the Platform at their own risk.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or liability that cannot lawfully be excluded under applicable law, including the Australian Consumer Law.

16.2 Limitation of Liability

To the maximum extent permitted by law, Vaulcan and its related entities, officers, employees, contractors and agents exclude all liability for any indirect, incidental, special, exemplary or consequential loss or damage arising out of or in connection with the Platform, Services or these Terms.
Without limitation, Vaulcan is not liable for:
1. loss of profits, revenue, business opportunities or goodwill;
2. loss of employment opportunities or hiring outcomes;
3. reputational damage;
4. data loss, corruption or security breaches;
5. workplace disputes, employment disputes or misconduct by Users;
6. inaccurate, misleading or unlawful User Content;
7. unauthorised access to accounts or information; or
8. interruptions, delays or failures of the Platform or Services.
To the maximum extent permitted by law, Vaulcan’s aggregate liability arising out of or in connection with the Platform, Services or these Terms will not exceed the total amount paid by you to Vaulcan in the 12 months preceding the event giving rise to the claim.
Where liability cannot lawfully be excluded but can be limited, Vaulcan’s liability is limited, at Vaulcan’s option, to:
1. resupplying the relevant Services; or
2. payment of the cost of resupplying the relevant Services.

16.3 Indemnity

To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless Vaulcan, its related entities, affiliates, officers, directors, employees, contractors, licensors and agents from and against any claims, actions, proceedings, liabilities, damages, losses, costs and expenses (including reasonable legal and accounting fees) arising out of or relating to:
1. any Content, information or material you upload, submit, post, transmit or otherwise make available through the Platform;
2. your use of, or access to, the Platform, Services or any Content;
3. your breach of these Terms, applicable laws or the rights of any third party;
4. your misuse of the Platform or Services;
5. disputes between you and another User; or
6. any unlawful, fraudulent, misleading or negligent act or omission by you.
Vaulcan will provide notice to you of any claim, demand, action or proceeding for which indemnification is sought, to the extent reasonably practicable.
Vaulcan reserves the right, at its own expense, to assume exclusive control and defence of any matter otherwise subject to indemnification by you, and you agree to cooperate fully with Vaulcan in relation to the defence of such matter.

17. Privacy

Vaulcan collects, uses, stores, discloses and otherwise handles personal information in accordance with its Privacy Policy, as updated from time to time.
By accessing or using the Platform or Services, you acknowledge that you have read and understood the Privacy Policy and consent to the collection, use, disclosure and handling of your personal information in accordance with that Privacy Policy and applicable laws.
You agree that Vaulcan may collect, use and disclose personal information for purposes including:
1. operating and improving the Platform and Services;
2. facilitating employment, recruitment and networking activities;
3. verification, security and fraud prevention purposes;
4. customer support and communications;
5. analytics, research and service improvements; and
6. compliance with legal and regulatory obligations.
Where you provide personal information relating to another person, you warrant that you are authorised to provide that information and to permit Vaulcan to process it in accordance with the Privacy Policy.
The Privacy Policy forms part of these Terms to the extent applicable.

18. Governing Law

Your contractual relationship is with Vaulcan Pty Ltd.
These Terms are governed by the laws of Queensland, Australia.
Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of Queensland, Australia and any courts entitled to hear appeals from those courts.
Vaulcan may assign, novate, transfer or otherwise deal with these Terms, or any rights or obligations arising under these Terms, to any related body corporate, successor entity or purchaser of all or part of Vaulcan’s business without your consent.
If Vaulcan assigns or novates these Terms, Vaulcan may amend relevant contractual or entity details within these Terms and will provide reasonable notice of any material changes where required by law.
You must not assign, transfer or novate your rights or obligations under these Terms without Vaulcan’s prior written consent.

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